This policy explains shipping arrangements for purchases from 901 Wellness Inc. Prices on this website are in Canadian dollars (CAD).
Delivery area
The store is configured for Canadian addresses. Service availability depends on your destination and the product. Contact us before ordering if your address has remote access, road restrictions or specialist handling requirements.
Shipping charges
A flat delivery charge applies per order. Review the delivery method and charge in your order total before paying. An order without an available delivery rate requires confirmation from our team before it can proceed. No free-delivery offer, installation service or additional handling is implied by a product price.
Stock and timing
Product availability and dispatch timing must be checked for the selected model and options. We communicate the expected delivery arrangements when confirming your order. A product marked in stock does not itself promise same-day dispatch or a specific arrival date.
Weather, carrier disruption, access difficulties and supplier delays can affect delivery. Contact us if an order has not arrived within the agreed estimate. We will help investigate and discuss the available resolution.
Large and specialist items
Hot tubs, pools, saunas, furniture and fitness equipment may require freight delivery. Confirm the delivery point, unloading arrangements and any installation service in writing. Additional work is provided only if included in your order.
Address changes, missed deliveries and damage
Contact us promptly to request an address or scheduling change. If a carrier charges for a change or redelivery, we will explain the charge before you agree to the revised service. For damage, missing items or the wrong product, retain photographs and packaging and contact us with your order number.
Read the delivery preparation guide and returns policy. Questions can be sent to info@901wellness.ca or through our contact page.