We want you to choose confidently. For unused goods, request a return within 30 days of delivery. This change-of-mind policy is separate from any rights you have for goods that are faulty, damaged, incorrectly supplied or otherwise do not meet applicable legal requirements.
Unused-item returns
Contact us within the 30-day window with your order number, the item and your reason for returning it. Goods should be unused, uninstalled and complete with their original packaging, manuals, accessories and supplied parts. We may request photographs to confirm condition and arrange safe handling.
Any product-specific exception or additional condition must be disclosed before purchase. A product being on sale does not by itself remove your rights for a faulty or incorrectly supplied item. We do not apply an undisclosed restocking fee.
Arrange the return first
Please obtain return instructions before shipping an item. We will confirm the return destination, packaging requirements, carrier arrangements and responsibility for return costs. Do not send a product to the manufacturer or our business address without confirming the correct destination.
Large items may need a specialist carrier. Keep tracking information and package the item to protect it in transit. We will explain any proposed transport or collection charge before you agree to it.
Faults, damage and incorrect goods
Contact us promptly with your order number, photographs and a description of the issue. Retain the goods and packaging while the issue is assessed. We will discuss the appropriate repair, replacement, refund or other remedy in line with the circumstances and your applicable rights. The 30-day unused-item window does not limit rights that continue beyond it.
Refunds, exchanges and cancellations
After a returned item is received and assessed, we will tell you the outcome. Approved refunds are issued to the original payment method where possible. Your bank or payment provider may take additional time to display the credit. Contact us if an expected refund has not appeared.
To request an exchange or cancellation, contact us as soon as possible. If an order has already dispatched, we will explain the return process and any relevant agreed charges.
Start a request at Contact 901 Wellness, email info@901wellness.ca, or call 672 203 4124.