901 Wellness Inc. operates 901wellnes.ca. This page explains how information is used when you browse the site, contact us, create an account or place an order.
Information we collect and why
Enquiries may include your name, email address, phone number, product details, order number and the message you choose to send. We use this information to respond and assist with your request. Please do not send card numbers, passwords, medical information or other unnecessary sensitive details through the contact form.
When you place an order, we may collect billing and delivery details, contact information, the purchased items, payment status and order correspondence. These details support payment, fulfilment, customer service, returns and required business records. If you create an account, we store the account and order information needed to provide it.
Payments and service providers
Payment details are handled through the payment provider shown at checkout. Do not email full payment card details. Service providers involved in hosting, email delivery, payment processing, fulfilment and customer support may process information needed to provide those services. Their processing locations and privacy practices may differ from ours.
Cookies and technical information
WordPress and WooCommerce use cookies and session information for functions such as login, shopping cart contents and checkout. Hosting and security systems may process IP addresses, browser details, timestamps and error records to operate and protect the site. Blocking essential cookies can prevent some functions from working.
Pages may contain links to external manufacturer documents or other websites. Visiting them is subject to their own privacy practices. We do not automatically subscribe contact-form users to marketing emails.
Retention and security
We keep information for the purposes described here and for applicable accounting, legal and dispute-resolution requirements, then delete or anonymise it when it is no longer needed. Access should be limited to those who need it for their work. No online transmission or storage system can be guaranteed completely secure.
Your choices and requests
You may ask to access or correct your information, request deletion where appropriate, or raise a privacy concern. Some records may need to be retained for legal or business obligations. We may need to verify your identity before responding. Optional marketing consent can be withdrawn through the relevant message or by contacting us.
Contact and updates
Address privacy requests to 901 Wellness Inc. at info@901wellness.ca, call 672 203 4124, or write to 4926 Imperial Street, Burnaby, BC V5J 1C6, Canada. You can also use our contact form. We update this page when our practices change and seek additional consent where required.